JD Ponce

JD Ponce

Entrepreneur · Company Creation in Progress

Verified
🕐 16+ years Bastrop, Texas🏢 Other📈 Manager

About

I’m a people-centered leader with 15+ years of experience in customer service, operations, and team development, including progressive leadership roles at Expedia Group/Vrbo. I specialize in guiding diverse teams, improving processes, and helping people grow while balancing performance, change, and well-being. My background started in a working-class household and taught me resilience, grit, and an entrepreneurial mindset early on, from selling breakfast tacos as a teenager to building a career in corporate leadership without a college degree. Today, I’m also building new ventures in commercial trade and content creation, and I enjoy helping others navigate their next career step with honesty, perspective, and practical support. Some of my hobbies include: Attending, judging and working on classic cars Camping/Fishing/Hiking Spending time with my two wonderful children and lovely wife Road Trips

Career Transitions

LogisticsCustomer Support
Customer SupportProcess Improvement
Process ImprovementGeneral Management

Expertise

OperationsStrategyHuman ResourcesConsultingData & AnalyticsCustomer / ClientEntrepreneurHospitality & TourismFinanceBusiness Operations (BizOps)Product OperationsGrowth OperationsProject ManagementGuest Experience ManagerSolopreneurAccount ManagementCustomer SupportCustomer SuccessBusiness AnalystData AnalystInternal ConsultingOperations ConsultingManagement ConsultingTalent ManagementOrganizational DevelopmentLearning & DevelopmentPeople OperationsRecruitingGeneral ManagementProcess Improvement

Industry Experience

ConsultingRetail & E-commerceTravel & TourismProfessional ServicesOther
YEARS ON LaneSeek1
Session Duration30 or 60 min

One conversation with JD Ponce could unlock the clarity you need to move forward with confidence.

Availability

Mon–Fri, 9:00AM–12:00PM | Mon–Fri, 1:30PM–4:00PM CST

Unavailable: Jun 13, 2026 – Jun 21, 2026