1. Introduction
LaneSeek ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services (the "Platform").
2. Information We Collect
We may collect information about you in a variety of ways, including:
- Account Information: Name, email address, password, and profile details (bio, photo, location)
- Professional Information: Job title, company, industry, experience, career interests, LinkedIn profile URL
- Payment Information: Credit card details, billing address (processed securely through Stripe; we do not store full card numbers)
- Session Data: Booking details, meeting links, session duration, attendance, and timestamps
- Communications: Messages, notes, and feedback you provide during sessions
- Usage Data: Pages visited, time spent, features used, and interactions with the Platform
- Technical Data: IP address, browser type, device type, and operating system
3. How We Use Your Information
We use collected information for the following purposes:
- Processing bookings and payments
- Sending session reminders and notifications
- Providing and improving the Platform
- Authenticating users and verifying identities
- Facilitating video meetings and communications
- Generating meeting transcripts and AI summaries (for professionals and explorers who participated)
- Handling disputes and refunds
- Sending marketing communications (with your consent)
- Compliance with legal obligations
4. Third-Party Services
We use the following third-party services to operate the Platform:
- Daily.co: Video conferencing and meeting hosting. Meeting participants, timestamps, and (optionally) transcripts are shared with Daily.co per their privacy policy.
- Stripe: Payment processing and Stripe Connect for professional payouts. Stripe processes all payment information per their privacy policy and PCI compliance standards.
- Resend: Email service for sending session reminders, notifications, and communications.
Each third-party service has its own privacy policy. We encourage you to review their policies to understand how they handle your data.
5. Data Retention
We retain personal information for as long as necessary to provide services and fulfill the purposes outlined in this policy. You may request deletion of your account and associated data at any time by contacting us.
6. Your Rights and Control
You have the right to:
- Access: Request and view all personal data we hold about you
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and personal data
- Opt-Out: Unsubscribe from marketing communications at any time
- Portability: Request a copy of your data in a portable format
7. Security
We implement industry-standard security measures to protect your personal information, including SSL encryption for data in transit and secure storage for sensitive data. However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
8. Children's Privacy
LaneSeek is not intended for users under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will take steps to delete the information and terminate the child's account.
9. International Users
If you are located outside the United States, please note that your information may be transferred to and stored in countries with different data protection laws. By using LaneSeek, you consent to this transfer.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or by posting the updated policy on our website with an updated "Last Updated" date. Your continued use of the Platform after changes constitutes your acceptance of the updated policy.
11. Contact Us
If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
- Email: hello@laneseek.com
- Website: www.laneseek.com
We will respond to privacy inquiries within 30 days.